Missing Language Var termsandconditions

Article 1 – General Provisions

The General Terms of Use (hereinafter referred to as “GTU”) apply without restriction or reservation to all services offered by MTDS to any natural or legal person (hereinafter referred to as “client”).
The use of certain services may require the client’s acceptance of Specific Conditions, which shall apply cumulatively with the GTU and shall prevail in the event of any contradiction between these documents.
The client acknowledges having read the GTU prior to placing an order. MTDS reserves the right to update and amend the GTU at any time.
Only the French version of this document shall be deemed authentic.

Article 2 – Client Account, Login

MTDS communicates exclusively by electronic means using the information provided by the client. The client undertakes to provide a valid and regularly monitored email address, as well as any other information required to complete registration (first name, last name, secondary email address, etc.) and to keep them up to date thereafter.
The client agrees to provide valid data and to update them within 7 days following any change (relocation, change of company name, change of family name due to change in civil status, etc.).

Article 3 – Billing

Rates are communicated by MTDS and are guaranteed for the client’s initial subscription period. MTDS reserves the right to modify its rates for subsequent periods without prior notice.
The contractual duration of a product depends on the paid subscription period, except for colocation services, for which the minimum contractual duration is 1 year.
Generally, our rates are VAT inclusive for clients with a billing address in Morocco. Clients with a billing address outside Morocco are not subject to VAT, except for products that do not require managed services (e.g., colocation).
An invoice is issued when a service is registered or renewed. Various electronic payment methods are available in the administration interface. IBAN transfer fees depend on the issuing bank; they cannot be charged to MTDS and must not reduce the credited amount.
Reminders that MTDS undertakes to send before service expiration are sent electronically only (see Article 2 of the GTU).
In the event of non-payment by the client at the due date, or payment of an incorrect, incomplete, or improperly referenced amount, or payment made through an unauthorized method or procedure, the service may be suspended and then terminated without any compensation.
If a service is suspended due to an unpaid invoice, it can be reactivated only upon receipt of electronic proof of payment (confirmation from our bank, online credit card payment, etc.). No other indication of payment will be accepted. The client may, at any time and without condition, disable automatic contract renewal. No refunds or credits will be granted for partially used or unused months.

Article 4 – MTDS Obligations and Responsibilities

MTDS undertakes to exercise due care and diligence in providing and maintaining a quality service in accordance with industry practices and standards. Given the technical complexity of the service, MTDS is bound only by an obligation of means.
MTDS provides its client with a non-premium technical support service, available by phone or email, during the hours stated on www.mtds.com.
This service is limited to providing technical information about the characteristics of the service, and the client must first identify themselves as such (see Article 2 of the GTU).
Technical assistance is provided only to individuals previously registered as clients or designated as authorized technical contacts. Technical information is provided based on the client’s statements and requests, and MTDS cannot be held liable for damages suffered by the client as a result. MTDS does not reimburse any costs related to communications with its technical support service.

Article 5 – Client Obligations and Responsibilitiest

It is strictly prohibited to conduct any illegal activity through MTDS.
The client undertakes to comply with copyright law, third-party rights, personality rights, intellectual property rights such as copyright, licenses, patent rights, or trademarks, and to pay any applicable broadcasting rights. Accordingly, MTDS cannot be held liable for the content of information transmitted, disseminated, or collected, for its use or updates, or for any files, including address files, in any capacity. MTDS can only warn the client about the legal consequences that may result from illicit activities through the service and disclaims all liability for the use of data made available to internet users by the client. The same applies if the client engages in spamming or any intrusion or attempted intrusion activity (including but not limited to port scanning, sniffing, spoofing, etc.). In such cases, MTDS reserves the right to immediately and automatically terminate the contract, without prejudice to any damages to which MTDS may be entitled. It is also prohibited to send mass emails::

• To people who have not requested them
• To email address lists that are compiled, purchased, or rented online or by any other means
• On a subject different from the one for which the subscribers originally signed up
• That generate a high rejection rate (bounces, invalid email addresses, etc.)

Article 6 – Money-Back Guarantee

MTDS offers a 30-day “money-back guarantee” on its services (hosting and email). To benefit from this guarantee, a request must be made in writing ([email protected] ) within 30 days from the product availability date (the date of the email serving as proof). You will then be credited the purchase amount within 2 to 4 weeks using the payment method used for your order.

Article 7 – Privacy Policy

When registering on the MTDS website for any of its services, MTDS may ask the client to provide private data (name, first name, phone, mobile, email address, etc.). These are stored in its databases and used to identify the client as a contract holder during support interactions or during the transfer of a contract between two entities, for example.
MTDS takes all necessary measures to prevent unauthorized access, alteration, or disclosure of this data. Audit systems are in place for all sensitive elements. This information is treated with the utmost confidentiality and is neither sold nor distributed.
MTDS staff are bound by professional secrecy and respect the strict confidentiality of the information provided.
The client acknowledges that, due to their relationship with MTDS, both parties may gain access to certain products, information, or elements related to the other party’s activities, which may include client files, software technologies, or any other elements that are potentially confidential and of substantial value, and which could lose value if disclosed to a third party. Consequently, both the client and MTDS agree not to use such information for their own or a third party’s benefit, nor to disclose it to a third party, except in cases of legal obligation (e.g., court order). Furthermore, both parties confirm that they will take all appropriate measures to protect the confidentiality of such information.
MTDS never conducts mailing on behalf of third parties and never authorizes third parties to send mailings on its behalf.
MTDS reserves the right to use the contents of its databases for its own internal communications (technical incidents, new services, etc.) aimed at its clients.
MTDS will never ask the client for their password via unsolicited phone calls or emails. The client is informed that telephone communications with MTDS support may be recorded to improve service quality.

Article 8 – Force Majeure

Force majeure is defined as an unforeseeable and/or unavoidable event beyond the control of MTDS. MTDS shall not be held liable if performance of the contract or any of its obligations under the GTU is prevented, limited, or disrupted due to fire, explosion, network failure, facility collapse, epidemic, earthquake, flood, power outage, war, embargo, law, injunction, government order, strike, boycott, withdrawal of telecom operator authorization, or any other circumstance beyond the reasonable control of MTDS (“force majeure event”).
Provided that the client is promptly notified, MTDS shall be excused from performing its obligations to the extent affected by such prevention, limitation, or disruption, and the client shall likewise be excused from performing its obligations to the extent affected, provided the affected party uses its best efforts to avoid or mitigate the effects of non-performance and both parties act promptly once such causes have ceased. The party affected by a force majeure event must keep the other party regularly informed of its resolution or continuation.
If the effects of a force majeure event last longer than 30 days from notification to the other party, either party may terminate the contract automatically without compensation.

Article 9 – Jurisdiction and Governing Law

The client undertakes to comply with Moroccan and international laws in force throughout the duration of the contract. Any dispute related to this contract, its conclusion, execution, or termination is subject to Moroccan law.

Obligations and Rights of the Applicant/Holder (ANRT)

• The applicant or holder acknowledges having read the provisions of the naming decision and accepts to be bound by all its terms, as adopted and amended by the ANRT. Said decision is available on the ANRT website.
• The holder enjoys exclusive and personal use of the registered domain name during its validity period, in accordance with applicable regulations.
• At the time of registering or renewing a domain name, any applicant or holder is deemed to have accepted the collection, storage, and processing of their personal data by the ANRT, as well as the publication of “WHOIS” data.
• The holder is deemed to have accepted that some of their data may be transmitted by the ANRT to competent authorities or to a third party, in accordance with applicable legislation.
• The choice, use, and operation of a domain name, as well as its subdomains, are the sole responsibility of the holder. The latter shall use the registered domain name and its subdomains for their own needs, without infringing the rights and interests of third parties.
• The holder must be represented by a natural person, known as the administrative contact, duly authorized for this purpose and based in Morocco. If the holder is a natural person, they may themselves act as the administrative contact.
• The holder acknowledges and agrees that the administrative contact is authorized to act as their representative for the registration and management of the domain name. In case of dispute between the holder and the administrative contact during domain management operations, the holder’s position shall prevail.
• The holder must provide the registrar with valid postal and electronic addresses for both themselves and their administrative contact.
• The holder must ensure that all information related to domain name registration provided to the registrar is accurate, complete, and up to date. They must immediately update this information in case of any changes. The holder must verify that the data published in the “WHOIS” is complete and accurate and promptly update it with the registrar when necessary.
• The holder may renew their domain name at any time in accordance with the naming decision. Upon domain name expiration, the holder must renew it during the grace period if they wish to maintain it.
• If the domain name expires and the holder does not pay the renewal fees, the registrar may terminate the domain name. After the renewal grace period, the domain name is deleted by the ANRT.
• The holder may cancel their domain name before its expiration date. A cancellation grace period allows the holder to re-register the domain name.
• The holder has the right to request a registrar change at any time, subject to compliance with the naming decision and this contract.
• The holder has the right to transfer their domain name to another person, subject to compliance with the naming decision and this contract.
• The holder undertakes to comply with the alternative dispute resolution procedure and with any ANRT decision regarding the registered “.ma” domain name.

Obligations and Rights of the Registrar

• The registrar is required to inform the holder of the domain name’s expiration thirty (30) days prior to its due date and to allow the holder to renew it at any time before or during the renewal grace period.
• The registrar must make updates to domain names and holders on the registry whenever such updates are communicated by the holder.
• Upon domain name termination, the registrar must inform the holder, specifying the cancellation grace period during which they may re-register the terminated domain name at any time.
• The registrar must provide domain holders with a website containing complete and up-to-date contact information. The registrar must also publish on this website all changes made by the ANRT to the regulatory provisions and domain name registration and management procedures.
• The registrar must promptly inform the holder of any information or notification received from the ANRT concerning them.
• The registrar must immediately notify the concerned holder of any freezing, blocking, or deletion of a domain name by the ANRT, including the reason provided by the latter.
• At any time, and upon the holder’s request, the registrar must provide them, free of charge, with the authorization code(s) of one or more domain names within one (1) business day of receiving the request.
• The registrar must assist holders in the registration, renewal, termination, and transfer of domain names, as well as the updating of related information. The registrar must provide all necessary support to applicants and holders to ensure the proper entry of required information.
• The registrar must not collect, use, or disclose any personal or other data relating to a holder for purposes other than those related to the registration and management of the domain name, in accordance with applicable regulations. The use of such data must comply with the regulations on the protection of personal data.